ACHIEVES NCC APPROVED DISTRIBUTOR STATUS
WELLS-NEXT-THE-SEA BASED FIRM DEMONSTRATES
COMMITMENT TO EXCELLENT CUSTOMER SERVICE
Wells next-the-sea based Orchard Caravans has been recognised with coveted NCC Approved Distributor status. This achievement reinforces Orchard Caravans’ commitment to best practice and to treating consumers in a fair and honest way while delivering an exceptionally highstandard of customer service.
The NCC Approved Distributor scheme is one of four consumer focused initiatives developed by the NCC (National Caravan Council), the trade body for the UK tourer, motorhome, holiday and park home industries of which Orchard Caravans are members.
At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base. After a comprehensive independent on-site assessment, Orchard Caravans was found to meet all of the strict criteria governing the scheme and was awarded ‘NCC Approved Distributor status.
Harry Collins, the managing Director at Orchard Caravans said, “We’re proud to have been recognised as a company that treats it’s customers with respect and deals with them in an open, honest and friendly way. Orchard Caravans is a unique team of very skilled characters that have worked extremely hard over the years to establish a valued and loyal customer base and has built our business on word-of-mouth recommendations arising from excellent service.”
Says Frank Finch, NCC Codes Manager, “Orchard Caravans has successfully demonstrated that it operates to the high standards of customer service that the industry recognises as its benchmark.
NCC Approved businesses provide customers with greater protection than is required by law and consistently aim to improve their offering by seeking and acting upon customer feedback.”
For more information on Orchard Caravans visit www.orchardcaravans.com or call 01328-710394
For more information on the NCC and The NCC Approved Distributor scheme visit www.approveddistributors.co.uk
14th September 2012
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